Terms Of Use

Terms of Use

Pixoris™ is a trademark, the logo is protected by © copyright any use of this trademark or logo without prior permission may be subject to legal action.

The Pixoris™ website located at www.pixoris.com is a copyrighted work belonging to Pixoris™. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms. These Terms of Use described the legally binding terms and conditions that oversee your use of the Site. BY LOGGING INTO THE SITE, YOU ARE BEING COMPLIANT THAT THESE TERMS and you represent that you have the authority and capacity to enter into these Terms. YOU SHOULD BE AT LEAST 18 YEARS OF AGE TO ACCESS THE SITE. IF YOU DISAGREE WITH ALL OF THE PROVISION OF THESE TERMS, DO NOT LOG INTO AND/OR USE THE SITE. These terms require the use of arbitration on an individual basis to resolve disputes and also limit the remedies available to you in the event of a dispute.

Scope

These Terms apply to: access to and use of the Pixoris website; requests for quotations; orders placed with Pixoris; image-related services; image restoration and processing; graphic design and desktop publishing; visual audits and advisory services; real-estate imagery; web and digital services; digital Deliverables; any other service expressly offered or accepted by Pixoris. Specific provisions contained in a quotation, order confirmation or separately negotiated agreement supplement these Terms. In case of conflict, individually negotiated provisions take precedence over these Terms. Mandatory provisions of applicable law always prevail.

Consumers and Business Clients

A Consumer is a natural person acting mainly for purposes unrelated to their professional activity.

A Business Client is any natural or legal person acting for professional, commercial or organisational purposes.

Certain provisions of these Terms expressly distinguish between Consumers and Business Clients because different legal rules may apply.

Services and Deliverables

The exact scope of each project is determined by the quotation, order confirmation or other written agreement between Pixoris and the Client.

The agreement may specify: the Services; the Deliverables; formats and technical specifications; quantities; price; delivery schedule; revisions included; usage rights; licences; additional costs; Client responsibilities; special conditions. Anything not expressly included in the agreed scope is considered outside the original order.

Website information

Pixoris takes reasonable care to ensure that information published on its website is accurate. Unless expressly stated otherwise, descriptions, examples, portfolio images, indicative prices and other website content are provided for general information and do not constitute a binding offer. Because Pixoris primarily provides customised services, final specifications, prices and deadlines may depend on the Client's requirements. Obvious technical, typographical or pricing errors may be corrected. Mandatory rights of Consumers remain unaffected.

Quotations

Unless another validity period is specified, quotations remain valid for the period indicated on the quotation itself.

A quotation is based on the information available when it is prepared.

Pixoris may issue a revised quotation where: the Client materially changes the brief; additional work is requested; information initially supplied proves materially incomplete or incorrect; technical requirements materially change; third-party costs change before acceptance.

No additional charge will be imposed on a Consumer without prior agreement where such agreement is legally required.

Formation of the contract

A contract may be concluded when the Client: accepts a quotation in writing; confirms an order; completes an available ordering procedure; pays an advance expressly required to confirm the order; or gives an unequivocal written instruction to begin work after agreement on the essential terms. Electronic communications, including email, may constitute written acceptance. For Consumers, mandatory pre-contractual information requirements remain applicable.

Client obligations

The Client must provide the information, instructions, approvals and materials reasonably necessary for Pixoris to perform the Services.

The Client is responsible for checking information within their particular knowledge, including: names; addresses; dates; prices; factual statements; technical specifications; contact details; Client-supplied text. The Client must inform Pixoris promptly of errors or changes that could affect the project. Delays attributable to missing Client information, materials or approvals may reasonably affect the project schedule.

Client Materials

“Client Materials” include photographs, images, illustrations, texts, logos, trademarks, files, data and other material supplied by the Client.

The Client retains their existing rights in Client Materials.

The Client authorises Pixoris to reproduce, store, process, edit and otherwise use Client Materials solely to the extent reasonably necessary to perform the agreed Services.

The Client must have sufficient rights or authorisations to supply those materials for the requested use.

Pixoris may refuse or suspend work involving material where there are reasonable grounds to suspect that the requested use is unlawful or infringes third-party rights.

Intellectual property of third parties

The Client remains responsible for identifying any special rights restrictions relating to material supplied by the Client unless Pixoris has expressly agreed to perform a rights-clearance service.

Pixoris does not acquire ownership of a third-party work merely by reproducing, restoring, processing or displaying it.

Where third-party assets are incorporated into Deliverables, those assets remain subject to their respective licences and legal conditions.

Public-domain and historical works

The Pixoris website or portfolio may display historical works, photographs or other material whose underlying intellectual-property protection has expired or which is otherwise lawfully usable.

Pixoris does not claim ownership of an underlying public-domain work merely because Pixoris has restored, adapted, digitised, corrected, reproduced or presented that work.

To the extent recognised by applicable law, rights may nevertheless subsist in original creative contributions, layouts, designs, texts, graphic elements, processing or other independently protectable material created by Pixoris.

Pixoris intellectual property

Unless otherwise indicated, original elements created by Pixoris remain protected by applicable intellectual-property law.

This may include: branding; original graphics; layouts; texts; illustrations; designs; visual concepts; software or code; templates; workflows; methods; reusable technical components. The Pixoris name and identity may not be used in a manner implying endorsement, partnership or affiliation without permission.

Rights in commissioned work

The intellectual-property rights granted to the Client are determined by the quotation, order confirmation or separate written licence.

Unless an express assignment is agreed in writing, the Client receives the usage rights reasonably necessary for the purpose specified when the Service was ordered.

An assignment of copyright, exclusive licence or materially extended licence must be expressly agreed.

Unless otherwise specified:

• preliminary concepts remain with Pixoris;

• rejected proposals remain with Pixoris;

• unused alternatives are not transferred;

• working files are not automatically included;

• editable source files are supplied only where agreed;

• reusable methods, tools, templates and know-how remain with Pixoris.

Any agreed transfer or licence that is conditional upon payment takes effect only after the corresponding amount has been paid in full.

Portfolio use

Unless confidentiality has been agreed, Pixoris may refer to publicly released work for professional portfolio purposes where this does not disclose confidential Client information.

Client names, trademarks, confidential projects or unpublished material will not be used for promotional purposes in circumstances where authorisation is legally or contractually required.

A Client may request confidentiality before the beginning of a project.

A specific confidentiality agreement takes precedence over this section.

Copyright and intellectual-property complaints

Anyone who reasonably believes that material appearing on the Pixoris website infringes their rights may contact Pixoris. The notification should identify: the work or right concerned; the allegedly infringing material; its location; the basis of the claim; contact information allowing the claimant to be identified. Pixoris may temporarily remove or restrict access to disputed content while a credible claim is examined.

Prices

The applicable price is the price specified in the accepted quotation, order confirmation or other contractual document. Where a fixed price cannot reasonably be established in advance, Pixoris will explain the basis on which the price is calculated. For Consumers, prices are communicated as total prices including applicable taxes where legally required. Additional work outside the agreed scope requires additional agreement before being charged.

Payment

Payment terms are stated in the quotation, order confirmation or invoice.

Depending on the project, Pixoris may require:

• full advance payment;

• a deposit;

• milestone payments;

Pixoris may suspend future or unfinished work following non-payment, subject to applicable contractual and legal requirements.

Consumers

Where a Consumer fails to pay an amount when due, Pixoris will apply the mandatory Belgian rules governing consumer debt recovery. Where required by law, the first payment reminder will be free of charge and the Consumer will benefit from the applicable statutory waiting period before interest or compensation can be charged. Any interest or compensation will remain within the limits imposed by mandatory Belgian law.

Business Clients

Late payment by a Business Client may give rise to statutory or contractually agreed interest and reasonable recovery costs to the extent permitted by Belgian law.

Performance and delivery

Pixoris will perform the Services with reasonable professional care.

Delivery periods are determined according to: project complexity; information available; Client responsiveness; technical requirements; third-party dependencies; workload agreed at the time of ordering. Unless expressly guaranteed, a communicated delivery date is an estimated project schedule. Pixoris will inform the Client where a material delay becomes reasonably foreseeable. A delay caused by late Client instructions, approvals or materials may result in a corresponding extension of the schedule. Mandatory Consumer rights remain unaffected.

Revisions

The number of revisions included in a project may be specified in the quotation. A revision is a reasonable modification to work already produced within the agreed original scope.

The following may constitute additional work: a substantially revised brief; a new creative direction; changes to previously approved work; additional Deliverables; additional formats; substantially different technical specifications; work requested after final approval. Pixoris will identify significant additional work before charging for it.

Approval

Where Pixoris submits Deliverables for approval, the Client should inspect them carefully. The Client should particularly verify information supplied or controlled by the Client, including: names; dates; addresses; telephone numbers; prices; factual information; spelling of proper names; Client-supplied text. Client approval does not exclude liability that Pixoris cannot legally exclude.

Image restoration and image processing

Image restoration, enhancement and processing involve interpretative and technical decisions.

The result may depend on:

• source-image quality;

• resolution;

• damage;

• compression;

• missing visual information;

• colour information;

• available historical references.

Where original visual information has been lost, a restoration may necessarily involve reconstruction or interpretation.

Unless expressly agreed otherwise, Pixoris does not guarantee that reconstructed visual elements represent with certainty the exact historical appearance of missing information.

Visual audits and advisory work

A visual audit or design assessment represents a professional analysis based on the material and information available at the time of review. Recommendations reflect professional judgement and are intended to assist Client decision-making. They do not guarantee: increased sales; increased traffic; a particular conversion rate; commercial success; legal compliance; search-engine ranking; financial performance. Where specialised legal, technical, accessibility, security, regulatory or other certification is required, appropriate specialist advice should be obtained.

Web and digital services

Websites and digital Deliverables may behave differently depending on: browsers; devices; operating systems; screen sizes; hosting environments; third-party software; later software updates. Unless expressly included in the agreed scope, Pixoris does not guarantee: permanent compatibility with future software; uninterrupted third-party service availability; a specific search-engine position; visitor numbers; advertising performance; conversion rates; revenue. Hosting, domains, maintenance, licences and future updates are included only if expressly specified.

Printing and physical production

Where Pixoris arranges or prepares material for printing or physical production, normal production differences may occur between on-screen previews and physical output. These may result from: colour profiles; monitors; printing technologies; inks; paper or other substrates; finishing processes; normal manufacturing tolerances. Where a physical proof is technically advisable, Pixoris may recommend one before production. Mandatory legal conformity rights remain unaffected.

Third-party providers

Pixoris may use appropriate third-party providers in connection with the Services, including: hosting services; software providers; printers; payment providers; delivery services; specialist contractors. Third-party products and services may be subject to their own terms and licences. Pixoris remains responsible for its own contractual obligations to the extent required by law.

External links

The Pixoris website may contain links to third-party websites. Such links do not necessarily constitute endorsement. Pixoris does not control external websites and cannot guarantee their continuing availability, content, security, terms or privacy practices.

Consumer right of withdrawal

This section applies only to Consumers where Belgian or other applicable mandatory consumer law provides a right of withdrawal. For eligible contracts concluded at distance, the Consumer generally has 14 calendar days to withdraw without having to provide a reason. For a service contract, the withdrawal period normally begins when the contract is concluded. 

Beginning work during the withdrawal period

Where the Consumer wants the Service to begin before expiry of the withdrawal period, Pixoris will require an express request to begin performance. The Consumer must acknowledge that once the Service has been fully performed, the right of withdrawal may cease where the conditions required by law have been satisfied. If the Consumer validly withdraws after requesting that performance begin, Pixoris may charge the proportionate amount corresponding to the Service already performed where permitted by law.

Digital content

Where applicable law treats a Deliverable as digital content not supplied on a tangible medium, specific withdrawal rules may apply. Where the law permits the right of withdrawal to cease upon beginning the supply of digital content, this will occur only after the legally required prior consent and acknowledgement have been obtained.

Exceptions

Where a statutory exception to the right of withdrawal applies, the Consumer will be informed before becoming bound by the contract. Nothing in these Terms restricts a mandatory right of withdrawal. A model withdrawal form appears at the end of these Terms.

Cancellation outside the statutory withdrawal right

Where no statutory withdrawal right applies, cancellation is governed by the quotation and these Terms. If a Client cancels an accepted project, Pixoris may invoice: work already performed; non-recoverable third-party expenses; other amounts expressly agreed in advance and legally recoverable. Pixoris will not charge amounts that applicable mandatory law prohibits.

Suspension or termination by Pixoris

Pixoris may suspend or terminate a project for serious reasons, including: material non-payment; unlawful instructions; abusive or threatening conduct; persistent failure to provide information necessary to perform the contract; credible intellectual-property concerns; circumstances making lawful performance impossible. Where reasonably possible, Pixoris will first give the Client an opportunity to remedy a remediable breach. The financial consequences of termination depend on the work already performed and applicable law.

Confidentiality

Information clearly identified as confidential, or which should reasonably be understood to be confidential, will be treated with reasonable care.

Confidentiality does not apply to information that: is already publicly available; was lawfully known beforehand; is independently developed; is lawfully received from another source; must legally be disclosed. A separate confidentiality agreement takes precedence.

Liability

Pixoris remains liable where liability cannot legally be excluded or limited. Nothing in these Terms limits mandatory rights granted to Consumers.

Business Clients

For Business Clients and to the extent permitted by law, Pixoris is not liable for indirect or consequential commercial losses that were not reasonably foreseeable at the time the contract was concluded, such as loss of anticipated profits or loss of commercial opportunity. Unless otherwise expressly agreed, Pixoris's aggregate contractual liability relating to a particular order is limited to the amount paid or payable to Pixoris for the Service giving rise to the claim, where such limitation is legally valid. No limitation applies where liability cannot lawfully be restricted, including fraud, intentional misconduct or other mandatory cases.

Consumers

Any limitation applying to a Consumer must be interpreted restrictively and applies only to the extent permitted by mandatory consumer law.

Force majeure

A party is not liable for failure or delay caused by circumstances beyond its reasonable control where the legal requirements for force majeure are satisfied. Such circumstances may include significant infrastructure failure, natural disaster, government action, widespread network failure or another event making performance temporarily or permanently impossible. The affected party should inform the other party within a reasonable period where practicable. If the obstacle is temporary, affected obligations are suspended for the necessary period. If performance becomes permanently impossible, the consequences provided by applicable law apply.

Privacy

Personal data is processed in accordance with the Pixoris Privacy Policy and applicable data-protection law.

The Privacy Policy is separate from these Terms and should be consulted for information regarding: personal data collected; purposes of processing; legal bases; retention; recipients; cookies and similar technologies; data-subject rights.

Complaints

Clients are encouraged to contact Pixoris directly before initiating formal proceedings.

Complaints should be sent to:

claims@pixoris.com

and should contain sufficient information to identify: the Client; the relevant order; the issue; the requested resolution. Pixoris will review complaints within a reasonable period.

Amicable dispute resolution and Belmed

Pixoris favours amicable dispute resolution. Before commencing judicial proceedings, the parties are encouraged to attempt to resolve their dispute directly. Where appropriate, a dispute may be submitted through Belmed, the Belgian online platform for alternative dispute resolution operated within the framework of the Belgian Federal Public Service Economy. Belmed may assist in identifying an appropriate independent mediator or alternative dispute-resolution mechanism for eligible disputes, including certain: Consumer–business disputes; cross-border Consumer disputes; business-to-business disputes. Use of Belmed does not constitute mandatory arbitration and does not deprive either party of access to the competent courts.

Consumer Mediation Service

A Consumer who has first attempted unsuccessfully to resolve a dispute directly with Pixoris may, where the applicable conditions are satisfied, contact the Belgian Consumer Mediation Service.

Consumer Mediation Service
North Gate II
Boulevard du Roi Albert II 8, box 1
1000 Brussels
Belgium

Email: contact@mediationconsommateur.be

The service seeks an amicable solution and may issue a non-binding opinion where no agreement can be reached.

The Consumer retains the right to bring proceedings before the competent courts.

Applicable law

These Terms and contracts concluded with Pixoris are governed by Belgian law.

For Consumers, this choice of law does not deprive the Consumer of mandatory protection provided by legislation that applies independently of this contractual choice.

Jurisdiction

Consumers

Disputes involving Consumers fall within the jurisdiction determined by applicable mandatory law.

Nothing in these Terms requires a Consumer to bring proceedings exclusively before a court that would not otherwise have jurisdiction.

Business Clients

Where legally permitted, disputes between Pixoris and a Business Client that cannot be resolved amicably fall within the jurisdiction of the competent courts of the judicial district in which the Pixoris sole proprietorship is established.

Identity of the service provider and contact information

Legal form: Pixoris™ is a trade name operated by a Belgian sole proprietorship.
Country of establishment: Belgium
Address: The business address is communicated upon request and provided on contractual, administrative or accounting documents where appropriate or required.
Email: email@pixoris.com
Telephone: +32 (0)2 808 74 49

Severability

If any provision of these Terms is held invalid, illegal or unenforceable, it will cease to apply only to the extent necessary. The remaining provisions continue to apply where they can reasonably remain effective independently.

No waiver

Failure to exercise a contractual right immediately does not constitute a permanent waiver of that right.

Entire agreement

The accepted quotation, any expressly agreed special conditions and these Terms form the contractual framework applicable to the relevant Service.

Individually negotiated written terms take precedence over standard provisions where they conflict.

Changes to these Terms

Pixoris may update these Terms to reflect: changes to its Services; changes to the website; changes in applicable law; changes in business practices. For an existing order, the applicable contractual version is normally the version accepted when that contract was concluded unless: the parties agree otherwise; mandatory law requires a change. Pixoris reserves the right to modify these Terms of Use at any time. Changes take effect upon publication on the website.

V1.3 -2026/08/12